Global access 24 hours a day, 365 a year to specialized engineers in the cisco tac. Smartnet services must be purchased within ninety 90 days of the purchase of the cisco product to which they will be. Take two easy steps to make sure you have access to all your cisco technical support benefits, such as the smart net total care portal, online resources and. Cisco smartnet service device level coverage suitable for any size of business, with any number of cisco devices, where the network is critical to mission control. Cisco smartnet powered by west is essential to keeping your business functions available, secure, and operating at peak performance. Picture this, you are a person who has cisco switches that have been in service a while and are deemed eol or eos and cisco is telling you that you can no longer get smartnet coverage. Replacement hardware delivered by the next business day subject to fault identification by cisco software tools designed to simplify hardware configuration and use. Cisco smartnet is sold through their resellers network. Cisco smartnet onsite includes the same capabilities as cisco smartnet, with the addition of an onsite technician for parts replacement and installation. Rhode island is seeking competitive quotes for cisco smartnet renewal. Smartnet is ciscos method to provide you with afterthesale service and support. C2p or prem smartnet onsite 24x7x2 twohour onsite service and parts, 24 hours a day, 365 days a year, includes cisco and locally observed holidays for onsite hardware maintenance. Smartnet onsite service includes installation of advance replacement parts. Blanket dates 7120176302018 vendors are required to complete bid form and submit with their quotes.
Cisco smartnet and cisco smartnet onsite services service overview your network is the lifeline that connects your customers to goods and services. Even when favoring ciscos smartnet in this analysis we can still show that most cisco ip phone users should save over 50% on their cisco ip phone repairs by going to as needed repair. Due to the complexity of managing multiple cisco smartnet agreement renewals throughout an organization, shi has dedicated a team of cisco smartnet renewal experts to help customers. The 8 x 5 and 24 x 7 define the number of hours each day 8 being working hours and how many days a week that cisco will provide hardware replacement cover. Smartnet is their direct support offering in case of software.
Are cisco smartnet support and cisco smartnet onsite simply break. On july 27th 2015, cisco announced that their smartnet support offering will be merging with smart net total care to form cisco smart net total care service sntc. Cisco smartnet is essential to keeping your businesscritical functions available, secure, and operating at peak performance. Smartnet without rma software and installationfocused tac support only, no rma or other tac support onsite support. May 22, 2017 i purchase mine from cdw all the time.
This bid needs to be detailed and priced on a perline basis. Cisco smart net total care protection for your cisco equipment. It is available with all smartnet advance hardware replacement service levels. The price depends on the device and level of support you are buying. Cisco smart net total care is an awardwinning technical support service that gives your it staff direct, anytime. Does not cover voice over ip voip or quality of service qos configurations choose smartnet for these. This document describes ciscos smart net total care sntc device level. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to field engineers and cisco.
Service code sla tac access hw cover onsite engineer sw centre access registered. Benefits of a cisco smartnet service partner en pointe. It also does not include cisco application software products, such as security, ip telephony, and network. In here is a cheat sheet for the cisco part numbers. All items within the bid form must be bid on to be considered. Cisco smartnet and support levels smartnet is available in different service level agreements sla from 8x5xnbd through to 24x7x2. Cdw numbers are cd1con cisco part numberdevice part number. Contrary to popular belief cisco smartnet is not a warranty. Hi, pss normally gives the existing capabilities of the cisco. At first smartnet can appear very complex to understand, but with the right know how and a bit of guidance youll soon be in a position to decide if it is the right support solution for you and also be able to make an informed decision about selecting the right level of support.
Cisco smartnet service overview cisco, network equipment. The right level of hardware support helps minimize downtime. Products cisco smart net total care service data sheet. End of support eos end of life eol smartnet levels smartnet 8x5xnbd buy smartnet online. Cisco smartnet service is an awardwinning technical support service that gives your it staff direct, anytime access to cisco engineers and extensive resources.
Cisco smartnet overview the impact of network downtime can be significant. Hybrid support an alternative plan to cisco smartnet. Cisco is committed to providing professional, customerfocused support services in person at your location. The smart net total care service provides more robust levels of support than are available under a cisco warranty. For more info on smartnet contract, check out following official cisco link that explain what a smartnet contract is and how it works for cisco equipment owners. Apr 09, 2015 contrary to popular belief cisco smartnet is not a warranty. The 8 x 5 and 24 x 7 define the number of hours each. Cisco smartnet has an incredible offering of capabilities but if youre thinking their technical support might have too many. Cisco smartnet maryland, northern va, dc acc telecom. Only a small portion of the service requests smartnet and pss. As illustrated in table 1, cisco smartnet support provides a much higher level of support than is available through cisco warranties.
Overview of cisco smartnet reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with smartnet service. Cisco never really complained too much, but it was a somewhat ambiguous practice, ethically. Netformx assetxpert manage cisco smartnet contracts. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to resolve. Cisco warranties are good for 90 days or one year, depending on the product. Fault reporting 8 hours a day, 5 days a week hardware replaced by next business day no engineer software support major and minor updates 24 x 7 access to cisco technical centre tac. Hi, pss normally gives the existing capabilities of the cisco commerce tools to eliminate the need for specialized training or process requirements. With cisco smart services, the digital journey is a clear, simpletonavigate path. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the. Benefits of upgrading to smart assist pdf 524 kb the cisco smart net total care smartnet service is a part of cisco s technical services portfolio. At first smartnet can appear very complex to understand, but with the right know how and a bit of guidance youll soon be in a position to decide if it is the right.
It also does not include cisco application software products, such as security, ip telephony, and network management. The first part of the description 8x5 and 24x7 refers to the number of hours each day 8 being working hours and how many days a week that cisco will provide hardware replacement cover. Manufacturer small resellers with big discounts the following cisco offices in rtp are known to be crazy, with 3050% discounts or more. If you are a large enough corporation, you can negotiate a blanket contract with cisco. In addition to cisco tac phone support, cisco smartnet service includes access to a range of online selfhelp resources. When a problem occurs that can disrupt business issue as quickly as possible or correct it before it can affect the business. Replacement hardware delivered by the next business day subject to fault. Trust portal access to security, data privacy, and compliance documents.
Some partners tout the ability to support cisco services and the customers who purchase through them. Cisco smartnet is available in a number of different cover levels, however the most popular is the 8x5xnbd support level. I would like to know if the above covers components included or purchased as a bundle with a chassis ex. Cisco smartnet onsite implements cisco technology expertise and practices to help ensure that your network operates at the highest levels. Managing cisco smartnet services for customers is a large responsibility of a trusted partner. Even though cisco smartnet is officially retired, smartnet customers can still expect the same support and service that theyve been receiving. Plus, those cisco routers are so darn reliable only 1 of them has broke in the last 5 years, i havent felt that i needed the hardware replacement features of smartnet.
By using a higher failure rate and lower smartnet cost the model is stacked in favor of cisco smartnet, however, take a look at the results. Cisco smartnet service provides the following devicelevel support. Hi, can you please guide me including a link, or information on what is covered and what is not, under the smartnet sntp and all the other smartnet total care services please. Use smart net total care to grow your network infrastructure by. Cisco smartnet merges with smart net total care it resource. Due to the complexity of managing multiple cisco smartnet agreement renewals throughout an organization, shi has dedicated a team of cisco smartnet renewal experts to help customers streamline the process, understand their options and recognize immediate and longterm cost savings. Cisco smartnet support and smartnet onsite support offer much more than remedies for. Cisco smartnet has an incredible offering of capabilities but if youre thinking their technical support might have too many features you dont use or want, a hybrid support strategy could be a great fit for you. Where can i purchase a smartnet contract or cheap cisco. Enter the cisco smartnet alternative looking further at the scenario above, one can see how the cisco smartnet alternative should work. Oct 17, 2012 cisco smartnet onsite includes the same capabilities as cisco smartnet, with the addition of an onsite technician for parts replacement and installation.
Resolve problems faster by identifying issues quickly and streamlining your incident management processes to improve it service levels. Jun 23, 2015 by using a higher failure rate and lower smartnet cost the model is stacked in favor of cisco smartnet, however, take a look at the results. The netformx assetxpert portal summarizes in real time your customers asset service contracts and last day of support ldos notifications as well as assettoservice levels. Cisco smart net total care smartnet and our other foundational services can help you meet these objectives. Scope of bid the purpose of this specification is to purchase cisco smartnet maintenance for a period of one year. Your it staff has anytime access to cisco engineers in the technical assistance center tac and an extensive range of resources, tools and training. Supporting business continuity during the covid19 pandemic. Smartnet on receipt of failed hardware returned under an rma number, a receipt notification email or fax will be sent to customer confirming receipt of failed hardware and quantities received. Smartnet on receipt of failed hardware returned under an rma number, a receipt notification email or fax will be sent to customer confirming receipt of failed hardware. Take two easy steps to make sure you have access to all your cisco technical support benefits, such as the smart net total care portal, online resources and software downloads, and the cisco technical assistance center tac. For example an asa5505 with unlimited vpn with 8x5xnbd would be cd1consntas5ulbk9. There are options each specified with a cisco smartnet code that specifies whether you get, for instance, 8x5 next business day support or 24x7 onsite hardware support. Cisco smartnet support and smartnet onsite support offer much more than remedies for when something goes wrong. C2p or prem smartnet onsite 24x7x2 twohour onsite service and parts, 24 hours a day, 365 days a year, includes cisco and locally observed holidays for onsite hardware.
Typically priced at 40% less than full blown smartnet. Cisco smartnet is available in a range service level agreements sla from 8x5xnbd through to 24x7x2. If you update your account with your webexspark email address, you can link your accounts in the future which enables you to access secure cisco, webex, and spark resources. What usually ends up happening is the partners will sell the customer on their capabilities but fall short on delivery.
Cisco is committed to providing professional, customerfocused. Ithsc cisco smartnet maintenance and ios upgrade types. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to field engineers and resources to help ensure the fast. Service code sla tac access hw cover onsite engineer sw centre access registered access to cisco. Visibility is provided into smartnet lifecycle contract start and end dates, as well as active and expired contract status. Smartnet is their direct support offering in case of software configuration support or hardware failure. Apr 10, 2017 luckily, cisco can do this through its smartnet total care service, in which a collector helps cut through and keep track of your cisco inventoryboth contract numbers and devices.
Cisco smartnet support levels smartnet offsite contract type description smartnet offsite 24x7x2 cons2p 2hour response, 24 hours a day, 7 days per week. About cisco the trust center trust portal access to security, data privacy, and compliance documents. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to. Su1smartnet standard for intrusion prevention systems 8x5xnbd an advanced replacement will ship the same day to. Mar 26, 2016 cisco smartnet support levels smartnet offsite contract type description smartnet offsite 24x7x2 cons2p 2hour response, 24 hours a day, 7 days per week, including holidays. Manufacturer small resellers with big discounts the following cisco offices in rtp are known to be crazy, with 3050% discounts or. This saves valuable time, as you dont need to spin your wheels trying to figure out where each piece in your system stands.
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